iGaming Operations Consulting — Available for Projects
I build operational
systems that scale
From brand setup processes to cross-team playbooks — I help iGaming operators build the operational infrastructure they need. BPMN, SOPs, Jira workflows, Confluence architectures. Built by a practitioner, not a theorist.
Built from real experience
Your Gateway to Operational Excellence
I'm Oleh Bondariev — Head of Operations with 6+ years in the iGaming industry. I've built operational frameworks from scratch inside real companies: launched brands, designed incident management systems, created Confluence architectures, and automated Jira/Slack workflows.
I've walked the path from customer support to quality management to project management to Head of Operations. I know what works on the ground because I've implemented it — not just advised on it.
What I build for you
End-to-end operational infrastructure for iGaming companies. From process design to tool implementation — delivered personally.
What I build for you
Brand Setup Process
End-to-end project management for new brand launches. Structured setup workflows on Jira, checklists, cross-team coordination — from zero to live, fast.
Process Development
BPMN process mapping, SOPs, and detailed workflow documentation. I turn tribal knowledge into repeatable, scalable systems.
Cross-Team Processes
Cross-departmental regulations, communication protocols, incident management frameworks. I eliminate friction between teams.
Team Playbooks
Complete operational playbooks for every team. Onboarding guides, escalation paths, decision frameworks — all in one place.
Confluence & Jira Architecture
Knowledge base restructuring, Jira project setup, Slack channel registries. I design your information architecture properly.
Automation & Optimization
Slack/Jira automations, ticket system optimization, reporting dashboards, cost audits. Less manual work, better data.
A clear path to results
Every engagement follows a structured approach. No guesswork, no scope creep — defined path from assessment to delivery.
Discovery & Audit
I audit your current processes, tools, and team structure. Identify gaps, bottlenecks, and quick wins. You get a clear diagnostic.
Architecture & Design
I design the target operating model: BPMN flows, SOP structures, tool configurations. You review and approve before I build.
Build & Implement
I build everything in your actual tools — Confluence pages, Jira workflows, Slack automations. Working systems, not just documents.
Handoff & Support
Your team gets trained on the new processes. I provide a transition period to ensure adoption sticks. Then you own it fully.
I work with tools you already use
Platform-agnostic. Focused on making your existing stack work better.
Jira
Confluence
Slack
Miro
Notion
HiBob
Cloudflare
Figma
Claude
OpenAI
GitHub
TableauProfessional references
"Oleh structured all our internal communications and operational processes during a critical scaling phase. Precise, organized, and genuinely valuable for any iGaming company."
"Oleh built our brand setup process from scratch, creating a structured and repeatable launch framework. This significantly reduced our time-to-market and improved overall launch efficiency."
Common questions
Start your operational
transformation
Tell me about your situation and I'll get back to you within 24 hours with a plan.